Privacy Policy

Effective Date: March 1, 2025

This page reflects the privacy information published for Elvee's Tesla services. For the authoritative version, use the official source link above.

1. Introduction

Elvee values your privacy and explains in this policy how personal information is collected, used, stored, and protected when you use the Elvee website, Tesla-related services, and supporting features.

2. Information We Collect

2.1 Personal information you provide

• Name
• Email address
• Country

2.2 Usage and technical information

• IP address
• Browser or device details
• Pages visited
• Product usage statistics
• Diagnostics and performance information

2.3 Cookies and similar technologies

• Session and preference cookies
• Traffic and analytics tools used to improve the service

2.4 Tesla and location-related data

• Vehicle and charging data needed to provide Tesla features
• Location-related data when a mapped or location-based feature is enabled

3. How We Use Your Information

Elvee uses collected information to:

• Create and manage your account
• Personalize features based on your country and configuration
• Deliver Tesla charging, monitoring, and automation features
• Process transactions and confirmations
• Improve reliability, product quality, and fraud prevention
• Send marketing messages when you have provided consent

4. Sharing and Disclosure

Elvee states that it does not sell personal information. Information may be shared only where needed with:

• Service providers that help operate the product
• Legal authorities when required by law
• Business partners for joint offerings when you have consented

5. Minimum Age

The service is intended for individuals who are at least 18 years old. If Elvee becomes aware that data has been collected from someone under 18 without proper consent, that information may be removed.

6. Account Deletion and Retention

If you request account deletion, Elvee will remove account information from active systems. Some information may still be retained where necessary for:

• Legal compliance
• Fraud prevention
• Investigations
• Enforcing the terms of service
• Resolving technical issues

7. Google Services and Third-Party Platforms

The official policy states that the app uses services such as:

• Google Maps APIs
• Google Firebase

If location features are enabled, location data is used only to provide those features. Withdrawing location consent may limit some functionality.

8. Data Security

Elvee states that it applies technical and organizational safeguards to protect the personal information it processes. No internet-connected service can guarantee absolute security, and use of the product remains at the user's own risk.

9. GDPR and User Rights

If you are in the EEA or another jurisdiction with similar protections, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Object to processing
• Request data portability
• Withdraw consent where consent is the legal basis

10. Third-Party Links

The Elvee website and product materials may include links to third-party sites. Elvee does not control those privacy practices and recommends reviewing their policies separately.

11. Changes to This Policy

Elvee may update this policy from time to time. The official page will reflect the latest effective date when changes are made.

12. Contact

For privacy questions or requests related to Tesla App – Elvee, contact:

Email: support@elvee.app