Privacy Policy

Effective Date: October 1, 2025

This page reflects the privacy information published for AI Chat Assistant – Chat Genie. For the authoritative version, use the official source link above.

1. Introduction

Elvee Ltd explains in this policy how it collects, uses, stores, and protects information when you use AI Chat Assistant – Chat Genie and related services powered by multiple AI model providers.

2. Scope and Applicability

The official privacy policy states that Chat Genie is intended for users globally and is designed to align with privacy frameworks including:

• UK and EU GDPR
• CCPA
• PIPEDA
• LGPD

Where laws conflict, the policy says the stronger user protection standard should apply.

3. Information We Collect

3.1 Information you provide directly

• Full name
• Email address
• Account credentials when using supported sign-in providers
• Communication preferences

3.2 Usage and technical data

• Device, operating system, and browser details
• IP address and approximate geolocation
• Session duration, timestamps, and time zone
• Crash and performance diagnostics

3.3 AI interaction data

• Chat prompts
• Messages and AI responses
• Voice recordings during transcription flows
• Logs needed for moderation, abuse detection, and service improvement

3.4 Payment information

In-app purchases are processed by Apple or Google. Elvee states that it does not store your card or banking details directly.

3.5 Cookies and local storage

If you use the web experience, cookies or local storage may be used for authentication, preferences, and analytics.

4. Purpose and Legal Basis for Processing

The official policy describes these common purposes and lawful bases:

• Account creation and access: contract performance
• Delivering chatbot responses: contract performance or legitimate interests
• Improving AI quality and user experience: legitimate interests
• Payment handling: contract performance
• Support, fraud prevention, and compliance: legitimate interests or legal obligation
• Marketing updates where used: consent

5. How We Use Your Information

Chat Genie uses data to:

• Deliver real-time AI conversations
• Personalize assistant behavior and product experience
• Improve platform performance and accuracy
• Detect abuse, spam, or misuse
• Provide customer support
• Communicate important product or policy updates

6. AI Processing and Data Sharing with Model Providers

Chat Genie connects to multiple large language model providers, including ChatGPT, Claude, Grok, and DeepSeek. When you send a prompt:

• The request is transmitted securely to the relevant provider
• Only the information required to generate a response is shared
• Responses may be logged by Elvee for moderation, troubleshooting, or performance review

The official policy states that third-party providers are not permitted to use shared data for their own marketing or profiling purposes.

7. Third-Party Services and Integrations

The official privacy policy currently references:

• Google Analytics and Firebase
• Apple App Store and Google Play Billing
• Cloud infrastructure providers used to host the platform

It also states that advertising SDKs and third-party marketing trackers are not currently used.

8. Data Retention

The official retention windows include:

• Account data while your account remains active
• Chat logs for 30 days, then deletion or anonymization
• Voice data only temporarily during processing
• Payment and transaction records as required for financial compliance

9. Data Storage and Security

The policy describes security measures such as:

• AES-256 encryption at rest
• TLS 1.3 encryption in transit
• Multi-factor access controls and logging
• Penetration testing and vulnerability monitoring

No digital system is guaranteed to be risk free, and users are advised to protect their credentials.

10. International Data Transfers

The official policy says data is currently processed and stored within the UK and EU. If that changes, Elvee says it will use mechanisms such as Standard Contractual Clauses or UK addendums.

11. Disclosure of Information

Information may be shared in limited circumstances with:

• Service providers supporting hosting, analytics, or support
• Authorities where required by law
• Parties involved in a merger, acquisition, or restructuring

The policy states that user data is not sold.

12. User Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access your data
• Correct inaccurate data
• Request deletion
• Request portability
• Restrict processing
• Object to certain processing
• Withdraw consent
• File a complaint with a data protection authority

The official policy states that requests are typically handled within 30 days.

13. Children's Privacy

Chat Genie is not intended for children under 12. If Elvee learns that data has been collected from a child below that age threshold, it says the data will be removed promptly after review.

14. AI Transparency and Ethical Use

The official privacy policy states that Chat Genie:

• Clearly identifies itself as an AI system
• May generate inaccurate or incomplete content
• Should not be relied on for legal, medical, financial, or safety-critical decisions
• Retains limited data to support fairness, moderation, and quality improvement

15. Data Requests and Account Deletion

You may request account deletion or exercise privacy rights by contacting:

Email: chatgenie@elvee.app

After verification, Elvee states that it will erase stored data subject to legal obligations and retain only minimal metadata where necessary for fraud prevention or audit purposes.

16. Changes to This Policy

Elvee may update the policy to reflect operational, legal, or regulatory changes and may notify users in-app or by email.

17. Contact

For privacy questions or requests related to Chat Genie, contact:

Email: chatgenie@elvee.app

Address: Elvee Ltd, Office 2, Tweed House, Park Lane, Swanley, England, BR8 8DT, United Kingdom