Privacy Policy

AI Study Tutor is operated by:

ELVEE LIMITED

Company Number: 15566727

Office 2, Tweed House, Park Lane,

Swanley, England, BR8 8DT

United Kingdom

In this Privacy Policy, "we," "our," or "us" refers to ELVEE LIMITED.

We are committed to protecting and respecting your privacy in accordance with:

• The UK General Data Protection Regulation (UK GDPR)
• The Data Protection Act 2018
• The UK Online Safety Act 2023 (where applicable)

This Privacy Policy explains how we collect, use, store, and protect personal data when you use the AI Study Tutor mobile application, website, and related services (the “Service”).

By using the Service, you agree to the practices described in this Privacy Policy.

1. Who This Service Is For

AI Study Tutor is intended for students aged 13 to 18 years old:

• We do not knowingly collect personal data from children under 13
• If we discover such data has been collected, it will be deleted promptly
• Parental or guardian consent is required for users under 18
• Parents or guardians may contact us to exercise privacy rights on behalf of minors

2. Information We Collect

2.1 Information You Provide

We may collect:

• Name or nickname
• Email address
• Age or school year/grade
• Account login credentials
• Messages sent to AI systems
• Study inputs, prompts, and responses
• Feedback and support enquiries
• Parental consent confirmations

2.2 Automatically Collected Information

When you use the Service, we may collect:

• Device type
• Operating system
• App version
• IP address
• Log data and timestamps
• Usage activity (features accessed, session duration)
• Diagnostic and performance data

2.3 Information We Do Not Intentionally Collect

We do not intentionally collect:

• Precise GPS location
• Biometric identifiers
• Health or medical records
• Government identification numbers
• Special category data (as defined under UK GDPR)

Users should not input sensitive personal data into AI chat features.

3. How We Use Your Information

We use personal data to:

• Provide and operate the Service
• Create and manage user accounts
• Generate AI tutoring responses
• Personalise educational experiences
• Improve AI accuracy and system performance
• Monitor safety and prevent harmful activity
• Comply with legal and regulatory obligations
• Respond to support requests

We do not sell personal data.

We do not use student data for behavioural advertising profiling.

4. AI Data Processing

AI Study Tutor uses artificial intelligence systems to generate tutoring responses.

Your messages and study inputs:

• May be processed automatically by AI models
• May be temporarily stored to generate responses
• May be retained to improve safety and system performance
• May be reviewed in anonymised or aggregated format for quality control

We implement safeguards to reduce risks of harmful or inappropriate outputs.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contractual necessity – to provide the Service you requested
• Legitimate interests – improving security, safety, and functionality
• Consent – where required (including parental consent for minors)
• Legal obligation – where required by law

Where consent is relied upon, it may be withdrawn at any time.

6. Data Sharing

We may share personal data with:

• Cloud hosting providers
• AI infrastructure providers
• Analytics providers
• Payment processors (if applicable)
• Professional advisers
• Law enforcement or regulators where legally required
• A buyer or successor in the event of a merger or acquisition

All third parties are required to implement appropriate technical and organisational safeguards.

We do not sell personal data.

7. International Transfers

Your data may be processed outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, including:

• UK International Data Transfer Agreements (IDTA)
• Standard Contractual Clauses (SCCs)
• Transfers to countries with recognised adequacy decisions

8. Data Retention

We retain personal data:

• For as long as your account remains active
• As necessary to provide services
• To comply with legal obligations
• To resolve disputes or enforce agreements

When data is no longer required, it is securely deleted or anonymised.

You may request deletion of your account and associated personal data at any time.

9. Security Measures

We implement appropriate technical and organisational security measures, including:

• Encryption in transit (HTTPS/TLS)
• Secure cloud infrastructure
• Access controls and authentication measures
• Monitoring systems for abuse or suspicious activity
• AI content moderation safeguards

While no system is completely secure, we take reasonable steps to protect personal data.

10. Children’s Safety & Online Protection

In compliance with the UK Online Safety Act:

• We implement safeguards to reduce exposure to harmful content
• We use AI moderation and content filtering tools
• We allow reporting of unsafe content
• We cooperate with Ofcom and law enforcement where required

Parents or guardians may request oversight or deletion of a minor’s account.

11. Your Data Protection Rights

Under UK GDPR, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request erasure (“right to be forgotten”)
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent (where applicable)

To exercise these rights, please contact:

Email: studytutor@elvee.app

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk

We encourage you to contact us first so we can resolve any concerns.

12. Cookies & Tracking Technologies

If you access AI Study Tutor via a website, we may use:

• Essential cookies (required for functionality)
• Analytics cookies (to improve performance)

You can manage cookie preferences through your browser settings.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

If changes materially affect your rights, we will notify users via email or in-app notification.

Continued use of the Service after updates constitutes acceptance of the revised Privacy Policy.

14. Contact Information

Data Controller:

ELVEE LIMITED

Company Number: 15566727

Office 2, Tweed House, Park Lane,

Swanley, England, BR8 8DT

United Kingdom

Email: studytutor@elvee.app